Cancellation & Modification Policy

Please kindly submit an order adjustment and/or cancellation request within 2 hours since your purchase via [email protected] for support.

• You will get 100% refund if cancellation time is within the allowed time ( 2 hours after placing your order) without any fee
• The order can not be fully refunded if the cancellation request is sent after 2 hours

• Adjustment might be charged an additional amount which depends on the type of adjustment
• The support department will quickly confirm about this cancelation and handle your refund amount as we accept it as valid request. It normally be taken 8 – 12 hours
• The refund will be issued via your original payment method with our store after 5 to 7 business days.

Happy Shopping with us!

NebMall Customer Service Department

Conact us :

• Email : [email protected]
• Representative office in US : 437 Amber St, Brooklyn, NY 11208, United States
• Representative office in UK : 16 Durham Close, Bicester, England, OX26 1EY
• Head office:Vinhome Smart City, Nam Tu Liem, Ha Noi, Vietnam, 100000
• Support Time: Monday – Friday From 9:00 AM – 5:00 PM (UTC – 07:00)